{"id":12369,"date":"2024-06-28T10:59:19","date_gmt":"2024-06-28T10:59:19","guid":{"rendered":"https:\/\/www.northerncollege.ca\/leid\/?p=12369"},"modified":"2024-07-02T13:09:14","modified_gmt":"2024-07-02T13:09:14","slug":"having-trouble-logging-into-your-black-board-account","status":"publish","type":"post","link":"https:\/\/www.northerncollege.ca\/leid\/having-trouble-logging-into-your-black-board-account\/","title":{"rendered":"Having Trouble Logging into Your Black Board Account?\u00a0"},"content":{"rendered":"\t\t
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\n\t\t\t\t\t\t\t\t\tDownload Instructions – PDF Version<\/strong><\/a><\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Unable to log into Blackboard?<\/b><\/p>

For security reasons, we have recently enabled single sign on for the Blackboard platform. If you encounter an error when logging in, please follow the steps below:<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Steps to Resolve<\/strong><\/p>

1. Go to http:\/\/office.com<\/a><\/p>

2. If you are logged in already select your initials or image in the top right corner and choose Sign Out<\/strong><\/p>

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3. If you are not logged in, click Sign in<\/strong> and enter your college credentials. Please note, if you are not on campus, you will be asked to authenticate with your chosen method (text, phone call, Microsoft authenticator app, etc)<\/p>

4. Close your browser and reopen it. Go to https:\/\/blackboard.northerncollege.ca<\/a> and follow the prompts to log in with your college credentials.<\/p>

5. If you prefer, you can also click on the following link to log out of all active sessions https:\/\/www.office.com\/estslogout<\/a>. This will ensure a fresh login when you return to Blackboard<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Steps to Prevent Error<\/strong><\/p>

To Prevent this message from occurring in the future, please ensure that you click Sign Out<\/strong> when leaving Blackboard (bottom left of screen) and then choose End Session and Log Out<\/strong> when the pop up window appears below:<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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If you are signed into your browser\/office with your personal account or a different work related account, you may need to log out of that account and into your Northern College account to access Blackboard. Please follow the steps above for Expired Session<\/strong> to resolve this.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Steps to Resolve<\/strong><\/p>

If your Northern college account is listed in the error message your account may be missing critical membership information. Please call your local IT department to have this resolved. If it shows a different account, please follow the Expired Session<\/strong> instructions and log on with your Northern account.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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If the above directions did not work, then you may have to clear your cookies and cache from your browser. Please follow the steps below depending on your Browser. We do recommend that you use Google Chrome or Firefox for your browser as Edge seems to have more inconsistencies.<\/p>

If you are using Google Chrome:<\/strong><\/p>