This one semester course is designed for the Animal Grooming, Veterinary Assistant, Veterinary Technician and the Veterinary Technology programs. The course is designed to look at their role in the daily operation of a veterinary practice. The course will include sections on customer service, telephone skills, and welcoming skills, confrontation and conflict resolution. The course will assist students in becoming more comfortable assisting clients through the grief cycle. There will be a component on Client Communication utilizing both oral and written communication in the veterinary practice. This course will have a self-directed on line grammar component. This course will enable the students to practice the skills required for effective work in client relations.