This course orients veterinary technicians/assistant to practice management with emphasis on marketing, communications, business operations, inventory control, scheduling, standard operating procedures, maintenance and retrieval of records, and occupational health and safety issues. By understanding the legalities that impact on veterinary practice, while at the same time appreciating the need to conserve costs and increase practice income, the graduating technician will be better prepared to contribute to the effective operation of the practice. The student will be expected to apply communication skills developed in the Client Relations course.

28 Hours