Communication Management

Northern Training Division
Credential Earned: Training Certificate
Campus: Distance
Program Length: 1 Day

Gain the skills needed to handle all types of communication situations with an open, adaptable, genuine, and self-confident approach. Be able to build collaborative relationships based on trust and respect to build an effective working environment.

Delivery: This course is taught virtually through Zoom.

Learning Objectives

  • Identify the fundamental components of communication (verbal, non-verbal, para-verbal).
  • Recognize strategies to avoiding communication breakdown.
  • Learn how to take personal responsibility in communication.
  • Identify tools for active listening.
  • Learn how to interpret non-verbal cues.
  • Learn how to manage filters and assumptions.
  • Be able to manage, mitigate, and positively resolve emotionally charged communication.

Course Benefits

  • Appreciate the value of applying a communication process model.
  • Be more aware of the outcomes of good communication.
  • Know what to say and the best way to say it.
  • Gain insight in creating value in conversations.
  • Appreciate and bridge communication styles (closing the gaps).
  • Understand the importance of active listening.
  • Achieve genuine communication by creating openness.

BROWSE ALL WORKPLACE & PROFESSIONAL SKILLS COURSES

If we have upcoming training sessions available, they will appear below for you to register online.

If you have any questions about our training opportunities or would like to learn more about our options for businesses and employers, please contact training@northern.on.ca.

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