Communication Management | Northern Training Division

Gain the skills needed to handle all types of communication situations with an open, adaptable, genuine, and self-confident approach. Be able to build collaborative relationships based on trust and respect to build an effective working environment.

Delivery: This course is taught in-person and virtually over zoom.

Learning Objectives

• Identify the fundamental components of communication (verbal, non-verbal, para-verbal).
• Recognize strategies to avoiding communication breakdown.
• Learn how to take personal responsibility in communication.
• Identify tools for active listening.
• Learn how to interpret non-verbal cues.
• Learn how to manage filters and assumptions.
• Be able to manage, mitigate, and positively resolve emotionally charged communication.

Course Benefits

• Appreciate the value of applying a communication process model.
• Be more aware of the outcomes of good communication.
• Know what to say and the best way to say it.
• Gain insight in creating value in conversations.
• Appreciate and bridge communication styles (closing the gaps).
• Understand the importance of active listening.
• Achieve genuine communication by creating openness.