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Technology Support

IT Support

If you need help connecting to campus wifi networks, getting into your Student Portal account or using your college email, help is only a phone call away. Please send an email to StudentITHelp@northern.on.ca or call 1-866-999-0799 for IT support.

Available from Monday to Friday from 8 a.m. to 4 p.m., with extended hours of support even after these times. You will hear back from us within 24 hours if you email us. Be sure to reach out – we are here to support you!

Computers and Laptops

Northern College requires all students to have their own laptop computer. The College’s Bring Your Own Device (BYOD) program is mandatory for all students.

NOTE: the following links below will open a pdf document.

 

Bring Your Own Device Policies:

Device Requirements:

Please note that ChromeBooks and other Tablets are not sufficient devices to be able to perform all required tasks as a Northern College student.

  • Intel I5 or equivalent processor. For Engineering Technology, Intel I7 or equivalent processor
  • Minimum 4GB of RAM. For Engineering Technology, Minimum 12GB of RAM (12-16 GB recommended)
  • Minimum 256 GB HD. For Engineering Technology, Minimum 512 GB HD
  • Minimum of 2 full size USB ports. For Engineering Technology, HDMI port as well.
  • Wireless 802.11ac dual band 2.4 and 5 GHz
  • Built-in webcam and microphone
  • Windows 10 or 11
  • 2 year warranty (optional, but recommended)
  • 4-6 hours of battery life (optional, but recommended)

 

IT Support Articles

One Minute Guides

NOTE: the following links below will open a PDF document.

 

Other helpful links

NOTE: the following links below will open a PDF document.

 

NC Skynet WIFI Connection

NOTE: the following links below will open a PDF document.

Outdoor Wireless Access

Northern College provides secure wireless access that extends to several outdoor locations at each campus. Click on your campus link to view or download a map showing where the best wireless connectivity can be found.

NOTE: the following links below will open a PDF document.

Haileybury Campus
Kirkland Lake Campus
Moosonee Campus
Timmins Campus

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